4 Ways Covid-19 Has Impacted Digital Transformation In 2021


The COVID-19 pandemic has globally impacted enterprises and businesses in ways no one could have imagined. No doubt, it has been the cause of a global crisis in 2020 but this pandemic is also responsible for unprecedented growth in the digital and e-commerce sector. 

This has also led existing enterprises to change their business models and adapt to a more digital environment that has become the new normal. With COVID-19 affecting the digital transformation roadmaps, let’s check out what is in store for 2021.


1. Working from Home

One of the biggest impacts of the pandemic has been on the way we work. As the world shut down in 2020, most of the employees resumed working from home. From zero commute time to video conferencing platforms, this unprecedented working module has been a boon in disguise for professionals throughout 2020. This is one of the trends that will definitely continue into 2021 and the future. 

This quick transition to digital proved many businesses operate just as effectively in remote environments than situated in the office and 75% of workers say they will be more productive due to reduced distractions in the continuation of WFH, and 83% of employees feel they do not need an office to be productive.


2. Digital-ready Culture

The Pandemic has transformed almost all forms of communication, collaboration and customer service into a digital-first experience. Today, consumers expect services to be available across all devices with swift customer service, high engagement and decreased response time. 

Effective engagement across digital channels is at an all-time high with 59% of consumers having higher expectations for customer service than they did a year ago. Therefore, as an enterprise, if you are not providing these digital services, you are essentially losing customers and business in 2021.


3. 5G and its Benefits

5G or the 5th generation of the network is the zero latency, the fastest generation that is desired by users across the world. With 2020 playing a key role in connecting people from all around the world, we have all witnessed the power of real-time connectivity and faster networks. 

Even though 4G is the most common network technology being used today, the desire for a more flexible and fluid generation of technology is rising with 5G networks expecting to cover 40% of the world by 2024. In 2021, we are working towards a more digitally connected world with real-time communication for remote workers on a global scale.


4. AI & Machine Learning

COVID-19 pandemic and the expansion of a digital-first world has opened doorways to new trends appearing this year. AI & Machine learning is one of those growing trends that have immense potential to change our daily lives for the better. Many organizations are jumping on the bandwagon to focus on AI’s usability and everyday purpose to engage and understand customers through their business.

As the revenue generated by AI hardware, software and services was expected to reach $156.5 billion worldwide in 2020, we can surely see AI & machine learning as one of the more advanced trends that will prove to be a success in the near future.


The future of digital transformation technology glows brightly as the onset of a global pandemic has further accelerated the digital revolution across the globe. Developed as well as developing countries have overcome huge challenges and unprecedented work dynamics to achieve the company’s business goals through their knowledge of advanced technology platforms throughout the pandemic. These trends will only accelerate enterprises’ deployment of digital transformation technologies and further the digital experience. 

If you’re looking to transform your business digitally, talk to JOY IT Solutions. Our expert consultants are always available to help your enterprise.

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